General FAQ
Orders & Shipping
When will my order ship?
In-stock items ship within 2–5 business days. Orders that include a preorder will ship together once all items are ready.
Do you offer split shipping?
Not at this time. If you’d like your in-stock items sooner, please place separate orders.
How much is shipping?
Shipping is calculated at checkout. U.S. orders over $100 ship free.
How do I track my order?
You’ll receive a tracking email once your package ships. Tracking may take up to 24 hours to update.
What if I entered the wrong address?
Contact us immediately. We can update the address if the order hasn’t shipped yet.
What if my package is lost or stolen?
Contact us immediately.
Preorders
When will my preorder ship?
Each preorder listing includes an estimated ship date. Timelines can shift slightly due to production or transit delays.
Can I combine preorder and regular items?
Yes, but all items will ship together when the preorder is ready.
How can I check preorder status?
You can view your order status here.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery. You can view our return policy in more detail here.
Can I exchange for a different size?
Yes, free size exchanges are available within 30 days.
Are any items final sale?
Thrift Shop and Mystery Boxes are final sale.
How do I start a return or exchange?
Use our return portal here.
Product Info
How does sizing run?
Each item’s page lists detailed measurements. Most styles fit true to size unless noted.
How should I wash my item?
We recommend cold wash and flat dry for knitwear and delicate materials.
Will you restock sold-out items?
Most pieces are limited-run and won’t restock. Join our email list for future releases.
Mystery Boxes & Special Drops
How do mystery boxes work?
Each box contains a mix of exclusive Sleepy Peach items. We guarantee you won’t receive duplicate clothing from past orders.
Can I return or exchange a mystery box?
All mystery boxes are final sale.
Gift Cards & Discounts
Do gift cards expire?
No, Sleepy Peach gift cards never expire.
Can I use more than one code?
Only one discount code can be used per order.
Can discounts be applied to past orders?
Discounts can’t be applied retroactively.
Customer Support
How can I contact you?
Contact us here. We respond within 1–2 business days.
What if something is wrong with my order?
If your order arrives damaged, missing items, or incorrect, contact us within 7 days of delivery with photos.
About Sleepy Peach
Where are you based?
We’re based in California and ship worldwide.
Are your products sustainable?
We design in small batches to reduce waste and keep each drop unique. Our clothing uses sustainable materials such as cotton, wool, and silk.
Where can I hear about new drops?
Follow us on Instagram and TikTok or join our email list for first access.